Invoicing

Our billing system can be confusing for some, so if you have any problems or misunderstandings, please feel free to contact us and we will try to find an optimal solution for both parties.

How does the invoicing work?

You will receive an invoice for your booked server every 30 days. You have the option to cancel the invoice up to 1 second before it is issued. i.e. you receive an invoice for your service, pay it and the next invoice arrives 30 days later. If you cancel the service, the remaining term will expire and the server will then be deleted.

If you cancel your server and it is deleted, you will no longer be able to get your data back.

How long do i have time until i need to pay the invoice?

You have to pay the invoice after it has been created, but since it is not automatically debited, we give you up to 7 days to pay it retroactively. You will also receive several emails. If payment has still not been received, we will block your service and take legal action to resolve the invoice.

Where can i cancel a server?

You can find all your servers in the dashboard, and by clicking on “Turn off auto renew” you will no longer be billed. However, you should do this before the next bill if you don't want to pay it.